Creating policies to handle last-minute cancellations, missed appointments and late arrivals can be one of the more challenging tasks of running a service business. I strive for mindful fairness with the new policies below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue.
Cancellation Policy I understand unexpected complications arise occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policy will be honored:
Failure to cancel at least 8 hours before the start of the appointment time will result in charge for 50% of the scheduled appointment price.
Ideally, you’ll give me closer to 24-48 hours notice whenever possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, you will be invoiced and this amount must be paid prior to your next scheduled appointment.
Late Arrivals If you arrive late, your session may end at the originally scheduled time, in consideration of those whose appointments follow yours. You will be charged the full amount of the scheduled session.