"Karla achieves the perfect blend of professionalism and friendliness. At the beginning of the session she has me take a few deep breaths and quiet my mind as she massages my face and scalp, which helps me relax and enjoy the massage right from the beginning. After that she lets me set the tone as to whether we chat or I have my massage in silence. I like a therapeutic massage, and Karla is always willing to adjust with more or less pressure. I also appreciate that if I ask, she will send me home with stretches I can do on my own on any problem areas."